"Momentum CPI got us to focus on the guts of our business. Our people are experienced and competent oil and gas engineers. We think they're about the best there is. What we needed to see, in language we understand, was what we were doing or not doing that was getting in the way of completing big deals. I think we tuned in to Momentum CPI because it's straight talk and it gets straight to the point. It showed us where we were good, bad and ugly. Now we're just damn good." Novagas Clearinghouse The business environment in Hong Kong is very competitive, not least for good, qualified people. We had a staff turnover of almost 35% a year. The cost of recruiting and training impacted significantly on our bottom line. We used Momentum CPI as the basis for management training, beginning at the level of junior supervisors and working up to senior managers. It helped people understand their jobs better and helped them understand how to manage better. Staff turnover dropped to below 20% without any changes in our position on compensation. Coopers & Lybrand Hong Kong "Getting people to accept responsibility has been a continuing problem for us. Thanks for your work. Momentum CPI feedback has put the issue squarely on the table and we can see a noticeable difference in how people are managing - Momentum CPI has broken down some of the barriers in our very hierarchical Cantonese culture." Hong Kong Conference and Exhibition Centre Thank you for your work with our executive team and our senior managers. Momentum CPI confirmed many of our strengths and also pointed out problems we had to deal with. It's an easy process to work through and it was never threatening to any of our people. I think what makes it work so well is that is deals with behaviour, not personality, and we all feel we can control our behaviour if we really try. Johnson & Johnson